Refund and Return Policy

 Effective Date: 14^th June 2024

 

At AviaPlastix, we strive to provide quality products and a pleasant shopping experience. If you are not completely satisfied with your purchase, we’re here to help. Please read our refund and return policy carefully.

1. Returns

 1.1 Eligibility for Returns

To be eligible for a return, your item must be:

– Unused and in the same condition that you received it

– In the original packaging

– Accompanied by the receipt or proof of purchase

 1.2 Return Window

You have 7 days from the date of receipt to return your item.

 1.3 Non-Returnable Items

Certain items are not eligible for return, including:

– Perishable goods (e.g., food, plants)

– Custom or personalized items

– Sale or clearance items

– Gift cards

2. Refunds

 2.1 Refund Process

Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

 2.2 Late or Missing Refunds

If you haven’t received a refund within the expected time frame, please check your bank account again. Then, contact your credit card company or bank, as there may be some processing delays. If you have done all of this and still have not received your refund, please contact us at [email protected].

3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [email protected].

4. Shipping Returns

 4.1 Return Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 4.2 Shipping Address for Returns

To return your product, you should contact us and then we will share our mail address.

 4.3 Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with your order number and details of the product. We will arrange for a replacement or refund.

5. Contact Us

If you have any questions about our refund and return policy, please contact us:

– By email: [email protected]

 

Thank you for shopping at AviaPlastix. We appreciate your business and are here to ensure your satisfaction.